How can we help?
Write to support@tellsy.neuros.com.tr and we'll get back to you as soon as we can. For privacy and data requests, write to privacy@tellsy.neuros.com.tr.
How do I add a chat?
iPhone: open the chat in WhatsApp, tap their name, scroll down to Export Chat, choose Without Media, then pick Tellsy in the share sheet. Not there? Tap More and switch Tellsy on.
Android: open the chat, tap the menu, then More, then Export chat. Choose Without media, then pick Tellsy. Not there? Scroll the row of apps.
Tellsy only reads the text.
Is my chat uploaded?
No. Your chat is read and stored on your phone, encrypted. AI features send only a short, masked excerpt and ask for your permission first. How AI works.
How do I cancel?
iPhone: open Settings, tap your name, then Subscriptions, then Tellsy.
Android: open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions.
You keep Pro until the end of the period you paid for. Deleting the app or your Tellsy account doesn't cancel a subscription.
Can I get a refund?
Purchases are handled by Apple and Google. For the App Store, ask at reportaproblem.apple.com. For Google Play, open your order history in Google Play and choose Request a refund.
I changed phones. Is Pro gone?
No. Sign in with the same account and tap Restore purchases in Settings. Your chats live only on your old phone, so add them again on the new one.
How do I delete my account?
In the app, or by email. Step by step: Delete your account.
Reporting misuse or a safety concern
Write to support@tellsy.neuros.com.tr. If you or someone else is in danger, call your local emergency number.